Support
Hero11 help before the room locks
Sort an account, payment, or app problem before the lock window gets tight. Help is harder once the rooms around you are already filling.
Have the phone number on the account, the payment reference, and the contest name ready so the problem can be checked faster.
What to look at first
- Confirm the connection, and that you are in the app you meant to open.
- See whether the payment is still pending or has failed.
- Restart only after you have noted the lock time.
- Keep a screenshot if the issue is a payment or a lineup.
What a useful request includesThe fastest request names the account, the match, the contest, and the payment reference.
If a payment looks wrong
Save the reference before you try again.
If sign-in fails
Use the same number that is already on the account and the wallet.
If the contest looks wrong
Read the lock time before you build another side.